Ever Heard of I.T.I.L.

ITIL: Key Concepts and Summary

I.T.I.L. has become the de facto standard in IT service management. It helps organizations in all kinds of industries offer their services in a quality-driven and economical way. The most recent version of the ITIL framework, ITIL® 4, was released in February 2019. It’s a significant update from ITIL V3 which was in widespread use for over a decade.

Whether you’re already on your certification journey or you’re just researching the field of IT service, before you start preparing for the I.T.I.L. exams, it's helpful to learn the basic I.T.I.L. concepts and terms, as well as I.T.I.L. processes, to become familiar with the core components of the exam. So if you’re wondering what is ITIL exactly, and what are the specific I.T.I.L. concepts and processes, you’re in the right place.

What is I.T.I.L.?

I.T.I.L. stands for Information Technology Infrastructure Library. It is a set of best practices for delivering IT services—it standardizes the selection, planning, delivery and support of IT services to maximize efficiency and maintain predictable levels of service. It has roots going back to the 1980s in the United Kingdom as a government initiative, and the framework is now covered in five books that are updated periodically. (There were originally 30 books!)

What are the Concepts of I.T.I.L.?

I.T.I.L. has several key principles that are realized through five core components. Some key concepts/principles of I.T.I.L. are:

Delivering maximum value to customers

Optimizing resources and capabilities

Offering services that are useful and reliable

Planning processes with specific goals in mind

Defining roles clearly for each task.

Before we get to the five core components, let’s define some important I.T.I.L. terms.

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